2016 Healthcare Inspection: Veterans Crisis Line Caller Response and Quality Assurance Concerns Canandaigua, New York (Department of Veterans Affairs)

The Department of Veterans Affairs (VA) Office of Inspector General Office (OIG) of Healthcare Inspections substantiated some of the complaints, but could not substantiate staff training challenges as the VA Veterans Crisis Line program "does not provide or monitor backup centers' staff training." The VA OIG made seven recommendations to the VHA Office of Mental Health Operations Executive Director, which the Director concurred with and submitted action plans.

External Website:
Department of Veterans Affairs Office of Inspector General Publications

Downloads (PDF documents)

Veterans Crisis Line Caller Response and Quality Assurance Concerns Canandaigua, New York--Report No. 14-03540-123--11 Feb 2016